For more information regarding the COVID-19 outbreak and airline travel waivers, please click here.
Track your cancellation request:

Due to the COVID-19 outbreak, we receive a high volume of cancel requests, leading to possible delays in processing.

Please know that we are working around the clock to process the requests as quickly as we can, and to help our customers find the best possible resolution to their situation.

If you have already applied for a refund, please note that your refund may take longer than normal to complete due to the sheer volume of passengers that were impacted. We are processing cancellations and refunds in the order the request was received.

You will receive an e-mail as a confirmation of your cancellation once it has been processed. Your refund, if eligible, should be reflected on your billing statement within 2 billing cycles, depending on your credit card and financial institution.

You can also verify the status of your application online by completing the form below:

Please enter your reference number and the email address used when you purchased your trip.

Status Explained

Cancel request rejected

As a travel agency, our ability to provide travel credits or refunds to passengers is dependent on airline policies and restrictions. Unfortunately, due to the current policy effected by the airline you were flying with, and the absence of a travel advisory for your destination, you are not currently eligible for a refund or future travel credit. However, airlines are continuously updating their travel advisories, so we suggest you check again at a later date and apply again should the status change.

Cancel request accepted

Please note that your request for a future travel credit or refund was received. Due to a very high volume of requests received because of COVID 19, it could take up to four weeks to process your application. To help you avoid long wait times on the phone, we will keep you updated throughout the process and will notify you if additional information is required. Thank you in advance for your patience and understanding.

Cancel request in progress

We are pleased to inform you that your request for a future travel credit or refund is in progress, and an agent is working with the airline to process it. Due to the high volume of requests received because of COVID-19, there may be delays in receiving responses from the airline. To help you avoid long wait times on the phone, we will keep you updated throughout the process and will notify you if additional information is required. Thank you in advance for your patience and understanding.

Cancel request processed

We are pleased to inform you that your request for a future travel credit or refund has been processed. Due to the very high volume of refunds being processed by us as well as by airlines and financial institutions, it may take up to 18 weeks for your refund to appear on your statement for your original form of payment. Thank you for your patience and understanding. If you will be receiving a future travel credit, please use our self-serve portal to book a new flight.

Options Explained

Based on airline policy, you may be eligible for one of the following (handling fees may apply):

Cancel for Future Credit

Most airlines are waiving their penalty fees to cancel your flight and receive travel credits. This allows you to cancel now and book new flights at a later date once you are ready to travel again. New flights must be within the airline’s requirements, which usually consist of a rebooking deadline or travel-must-commence-by date. These are typically 1 year after date of purchase, but could be extended due to COVID-19 outbreak. Please click here to check if your booking is eligible.

Refund

If you cannot change your flights, you may be entitled to a refund. Some airlines are allowing tickets to be refunded even if you purchased non-refundable tickets due to COVID-19 outbreak. Refunds are only available for un-flown flights. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. Due to the COVID-19 outbreak, it could take up to 18 weeks to receive refund to the original form of payment you used when you purchased the itinerary. Please note that not all airlines are offering refunds, please click here to see if you are eligible.


Please note, to be eligible for options above, your reservation must be cancelled or exchanged prior to the scheduled departure date or you risk losing the full value of the tickets.

If you booked with low cost carriers, such as Spirit Airlines, Frontier Airlines, etc. we suggest you visit their website for more information.

Review our Airline Travel Waivers table, to check available options offered by airlines.

Travel Waivers

Below is a “Travel Waivers” table to quickly look up current travel waivers. Select your airline and review the waiver information

Because of the rapid development of this global health emergency, information is being issued quickly by the airlines regarding travel waivers. While we will do our very best to keep this page up to date as new information becomes available, we cannot guarantee that the information is entirely complete or current. If your travel was affected by the outbreak, but cannot see a waiver related to your flight here, you may want to check with your airline directly by visiting the airline’s website.

Important

If you believe your travel plans are affected by COVID19 outbreak and you are looking to cancel your reservation, please click below to submit your cancellation request.

Submit Cancel Request

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